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“One of the things that I was told early on is that you should never let them see you sweat,” Ursula Burns once said in an interview. Burns, then-CEO of Xerox, was reflecting on leadership advice she had received over the years. She continued, “I remember hearing that and saying: ‘Oh, my God! I think that they have to see you sweat.’”

When I first read that interview, I was a few years into launching JotForm and was still figuring out my leadership style. I had figured that the best leaders were stoic types — Teflon-strong with impenetrable poker faces. Burns’ words were kind of a revelation.

Could emotions be a strength rather than a weakness?

In times of stress — and in…

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